What is our Return Policy?
If you have received your garment and it is unsuitable, we offer a 14-day return and refund policy.
Customers are advised that they should thoroughly check all items upon delivery and inform us immediately of any defects. Please ensure suitability and fit prior to removing attached manufacturer`s labels. Should there be any issues whereby the garment needs to be returned for an exchange or refund, labels must be attached.
Requesting a Return
Please note that customers who have paid via express checked out without creating an account will not have an account set up, so please email info@attiredesluxe.co.uk or use WhatsApp messaging for a return form.
Please ensure that this form is enclosed within the parcel when returned.
Refunding Goods
We offer a full refund for the cost of goods (excluding postage) subject to the following conditions:
- The garment is unworn, unwashed & in its original condition. All manufacturer`s price tags must remain attached to the garment. Please also ensure that the garment is protected from strong odours such as perfume, aftershave and smoke whilst trying on.
- Where applicable, all packaging and boxes must be in the original condition. E.g., please do not use shoe boxes as packaging to send the goods back to us; please use protective packing to protect shoe boxes.
- For hygiene reasons, we are unable to accept underwear for return or exchange.
- Returned goods can only be accepted where customers have included a valid returns form in with their return. Goods cannot be accepted without this documentation.
- Goods must be returned within 14 days of receipt to the address supplied. Goods are returned at the customer’s expense, and it is their responsibility to package goods suitably and use a secure delivery service. We recommend using Royal Mail registered post or any other registered delivery service. Goods are the customer’s responsibility until they reach us.
- Failure to comply with any of these terms will void any rights for a refund
* Please note that refunds can only be credited to the original payment method used for the purchase and will be issued within 14 working days of receipt of goods.
Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only, excluding your original delivery charge.
Exchanges
We’re not able to offer an exchange on returned items; items will be refunded subject to inspection once they’ve been received by our warehouse. If items are not in a resalable condition or have had manufacturer`s’ tags removed, they will not be refunded. If you need a different size or colour of an item, then please place a new order.
